FAQ
Can you synthesize compounds that are not available in the shop?
Yes. We offer custom synthesis services for aroma compounds, reference standards, metabolites, impurity standards, and isotope-labelled compounds.
What information do you need for a quotation?
Please provide as much of the following information as possible:
- Chemical structure or CAS number
- Required quantity
- Required purity
- Intended application
- Desired delivery date
What quantities can be synthesized?
Depending on the compound, synthesis projects can range from 100 milligrams to gram-scale quantities.
How long does a custom synthesis project take?
Project timelines depend on the complexity of the compound, the availability of starting materials, and analytical requirements. Following a feasibility assessment, we will provide an estimated timeline.
I cannot find the compound I need. What should I do?
Please contact us. In many cases, we can provide the compound through custom synthesis or recommend a suitable alternative.
How can I contact customer support?
You can contact us at any time via our contact form or by email at info.shop.aromalab@tentamus.com. Our team will be happy to assist you.